Generative AI isn’t the strategic oracle many say it is. Like any other form of AI, it is a mirror that reflects patterns, ...

Which one is best for your organization? by Gianpiero Petriglieri Over the past 25 years executives have become fervent ...

The success of AI depends not only on its capabilities, which are becoming more advanced each day, but on people’s ...

Alex Reinhardt was brought in to turn around a renewable-energy company that had been on the verge of bankruptcy until the ...

Complicated problems, which can be solved with systematic approaches, are different from complex problems, which require ...

With generative AI, the rewiring of global supply chains, and investments in clean energy and associated technologies, ...

For years, online experimentation has fueled the innovations of leading tech companies, enabling them to rapidly test and ...

Over the past few decades, advances in information technologies have allowed firms working to optimize their supply chains to ...

For years, customer service leaders have been seeking ways to drive productivity, improve customer service, and reduce costs ...

When a customer reaches out to a contact center, it’s clear that the interaction represents a unique opportunity for the ...

Even as it has become a major player in the beauty industry, e.l.f. continues to operate like a startup, driven by its vision ...

Boards today face a thorny challenge: how to provide proper oversight of management while allowing it the autonomy it needs ...